INTERNATIONAL SHIPPING POLICY
The One offers International Shipping to Anywhere in the World by weight. A tracking number is automatically generated and sent to your email when your order is processed. You may continue to track your order on USPS.com or FEDEX.com. Our shipping rate is for the shipping cost only. It does not include duties, taxes and other import charges levied by the importing country. Any duties, taxes and other import charges need to be paid by the customer upon delivery.
If you're not satisfied with your purchase return the unused item in its original condition for a full refund, less shipping costs. Please return in a flat, unwrinkled, undamaged condition or we won't be able to give a refund. You must return the product within the first 30 days from when you receive your order. Tags and protective coverings must be attached.
The One Backpacks carry a lifetime guarantee to be free of defects in materials and construction. This does not cover normal wear and tear or abuse. We will repair or replace, any item that is found to be defective in materials or workmanship. The warranty is considered in effect from the original date of purchase and applies to the original owner only.
The One is committed to protecting your privacy. The information we collect is only used to process your order. E-mails submitted to join the The One community will never be given to any third party for any reason.